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Policies, Terms & Conditions

1) Privacy Policy

At Zain Linguistics, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide while using our services.

By using Zain Linguistics services, including our website and platforms, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Such as your name, email address, phone number, and other contact details when you interact with our services.
Payment Information: Including billing address, payment details, and transaction history to process your payments.
Translation and Service Data: Any content you provide for translation or interpretation purposes.
Technical Data: Such as your IP address, browser type, device information, and usage patterns to help enhance user experience and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: Deliver accurate translations, interpretation, and other language services as requested.
To Process Payments: Handle billing and financial transactions securely.
To Improve Our Services: Analyze service usage data to optimize performance and improve user experience.
To Communicate with You: Send service updates, notifications, promotions, or respond to inquiries and feedback.
To Comply with Legal Obligations: Fulfill any legal requirements or obligations under applicable laws.

3. Data Protection

We take the protection of your data seriously and implement industry-standard security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of electronic storage or transmission is entirely secure, and while we strive to protect your data, we cannot guarantee complete security.

4. Sharing Your Information

We do not sell, rent, or share your personal data with third parties without your explicit consent, except in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist in hosting, payment processing, or customer support. These providers are contractually obligated to handle your data securely and only for the purposes of providing their services.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.

5. Cookies and Tracking Technologies

To enhance your experience on our website, we use cookies and similar tracking technologies. Cookies help us personalize content, analyze usage trends, and provide a more efficient service. You may control cookie settings through your browser, although disabling cookies may affect your ability to use some features of our site.

6. Data Retention

We retain your personal information and service data for as long as necessary to provide our services and comply with legal obligations. Once the information is no longer required, it will be securely deleted or anonymized.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can access and update your personal data by logging into your account or by contacting us directly.
Data Deletion: You can request the deletion of your account and personal data, subject to legal obligations or retention requirements.
Opt-Out: You can unsubscribe from our marketing communications at any time by following the instructions in the emails you receive or by contacting us directly.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: [contact@zainlinguisticsllc.com]
Email: [contactzainlinguistics@gmail.com]
Phone: [58-873-7414]

2) Cookie Policy

This Cookie Policy explains how Zain Linguistics uses cookies and similar technologies to improve your experience on our website.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and enhance the functionality of the website.

2. Types of Cookies We Use

Essential Cookies: These cookies are necessary for the basic functionality of the website, such as enabling navigation and secure access to your account.
Performance Cookies: These cookies collect information about how you use our website (e.g., pages visited, time spent). This helps us improve the performance and usability of the site.
Functional Cookies: These cookies remember your preferences and settings, enhancing your user experience by customizing content and services.
Targeting/Advertising Cookies: These cookies track your browsing behavior to provide personalized content and advertisements.

3. Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to control cookies, including blocking or deleting them. However, disabling cookies may affect your ability to use certain features of our website.

4. Changes to This Policy

We may update this Cookie Policy periodically. Any changes will be reflected on this page with an updated effective date.

3) Terms and Conditions for Payments

By using the services of Zain Linguistics and making a payment for any of our services, you agree to comply with the following terms and conditions. Please read these terms carefully before submitting any payment. If you do not agree with these terms, please refrain from using our services.

1. Payment Authorization

By initiating a payment on the Zain Linguistics website, you authorize us to process the payment using the payment method you provided. You confirm that you are the authorized user of the payment method and have the necessary funds or credit to complete the payment.

2. Payment Method

We accept a variety of payment methods, including but not limited to credit cards, debit cards, and secure online payment gateways. The available payment options will be displayed during checkout. You agree to provide accurate payment details and ensure sufficient funds are available. The availability of payment methods may vary based on your location and the specific service you are purchasing.

3. Payment Process

When you place an order, your payment will be processed immediately upon confirmation. By completing the payment, you authorize Zain Linguistics to charge the total amount due to your selected payment method for the services you requested either translation, interpretation, localization, or writing services. The estimated timeframe of the assignment or project completion will be provided separately, based on the nature and scope of the requested service.

4. Billing Information

You must provide accurate billing information when making a payment. This includes your name, address, payment details, and any other required information. In the event of discrepancies or issues with payment processing, we may contact you to verify your details or resolve the issue.

5. Currency and Taxes

All payments are processed in US dollars. Applicable taxes, duties, or additional charges may be applied depending on your location and the nature of the services you purchase. These taxes and fees will be included in the total amount displayed at checkout. All prices are in the specified currency and are subject to change without prior notice. By initiating a payment, you agree to pay the specified amount for the requested service.

6. Payment Security

We prioritize the security of your payment information. Zain Linguistics uses industry-standard encryption and trusted payment processors to safeguard your payment details. Please note that we do not store your sensitive payment information directly. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. Zain Linguistics shall not be held liable for any unauthorized access, loss, or misuse of your payment information.

7. Service Delivery and Completion

Upon successful payment, we will begin processing your order. The delivery or completion time for services will vary depending on the type and scope of the service requested. You will be notified of the estimated timeframe for completion.

8. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the jurisdiction in which Zain Linguistics is established. Any disputes related to the use of our website or payment for services will be resolved exclusively under the jurisdiction of the courts in that region.

9. Limitation of Liability

Zain Linguistics shall not be held responsible for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or any payments made for services. In no event shall our total liability exceed the amount you have paid for the specific service in question.

10. Intellectual Property

Zain Linguistics reserves the right to modify or update these payment terms at any time. Also, Zain Linguistics reserves the right to modify these terms and conditions at any time without prior notice Any changes will be communicated to you through our website or other appropriate means. It is your responsibility to periodically review these terms.

11. Modifications to Payment Terms

By submitting a payment, you acknowledge that you have read, understood, and agree to these terms and conditions in their entirety.

4) Refund Policy

At Zain Linguistics, we strive to provide the best possible service to all of our clients. However, we understand that there may be times when you need to request a refund. This Refund Policy explains the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Unsatisfactory Service: If the services provided do not meet the agreed-upon specifications or industry standards, and we are unable to resolve the issue after discussing the matter with you.
Service Non-Delivery: If Zain Linguistics fails to deliver the requested services within the agreed-upon timeframe, and no alternative arrangement or resolution can be provided.

Refunds may not be granted in cases where services were rendered as per the agreement, or if the services met the outlined specifications.

2. Refund Request Process

To request a refund, you must submit a written request to Zain Linguistics through our communication channels within a reasonable timeframe. Your refund request should include:

Your full name and contact information
A detailed explanation of why you are requesting a refund
Supporting evidence (such as emails, screenshots, or documentation) to substantiate your claim
Any other relevant information we may require to process your request

You may submit your refund request via email at [insert contact email] or through the designated communication channels provided on our website.

3. Refund Evaluation

Once we receive your refund request, Zain Linguistics will evaluate the situation. We may ask for further clarification or supporting documents to verify the validity of your claim. Our team will work with you to ensure that all necessary information is reviewed promptly.

4. Refund Decision

Upon evaluation of your refund request, Zain Linguistics will notify you of the outcome. If approved, the refund will be issued to the original payment method within a reasonable timeframe.

Refunds may be partial or full, depending on the nature of the service, the specifics of the request, and and any relevant policies or agreements. If applicable, we may offer an alternative resolution such as credit towards future services instead of a refund. Zain Linguistics reserves the sole discretion to determine the refund amount, whether full or partial, and to decide on any alternative resolution, such as credit or service adjustments.

5. Non-Refundable Services

The following services are non-refundable:

Services already completed or delivered as agreed
Services where the specifications were met, and the work was accepted
Third-party fees incurred during the provision of services
Digital products or downloadable content, once delivered

6. Communication and Dispute Resolution

We aim to handle all refund requests professionally and in a timely manner. If there are any disputes regarding your refund request, we encourage open communication to reach a fair and amicable resolution. We will work diligently to address your concerns and provide solutions.

7. Modifications to Refund Policy

Zain Linguistics reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

By submitting a refund request, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.